Why Now's The Time to Reboot Your Customer Communications Strategy

We’re now living in a new normal, and while the “new normal” that doesn’t feel very comfortable, it means we can't count on what worked before when it comes to how we interact with customers, agent and brokers in their insurance sales and service journeys.

These changing channels and preferences can’t be taken for granted or ignored. Now’s the time to reboot your customer engagement and communications strategy – but don’t just take my word for it. Join Andi Dominguez, Principal, Global Insurance from Quadient, and guest speaker, Ellen Carney, Principal Analyst from Forrester as we offer insights and answers to:

• Discover the right strategy for your organisation: buy, build and select services for your business needs today and tomorrow

• How to change your employee mindset and culture from being efficient to becoming an effective insurer focused on the customer of the future

• How to reboot your technology investments to support the customer-obsessed culture you're building today and the new tech skillsets that exist within your business

Watch now and see for yourself why it’s critical you don’t wait to reboot your customer communications to meet the new normal and beyond.