Equity in finance: Quadient Mailroom Automation

Equity in Finance provides various financial services including helping customers claim back payments made for mis-sold payment protection insurance policies against a multitude of companies including some of the country’s biggest lenders.

EIF were introduced to Quadient by Neopost, leading supplier of mailroom equipment in the UK. Neopost, having provided EIF with cost effective improvements to their outgoing mail processes, noted that they were manually opening, sorting and distributing inbound email items. Post processing, mail items were scanned using 10 scanners and electronically archived in a process that was similarly manual, expensive and inefficient. So Neopost introduced Quadient as their partners to work on improving the inbound mail process. The company receives approximately 3,000 mail items per day. A proportion of these are returned forms. Management of incoming mail items was manual and expensive. They wanted to reduce the cost of handling incoming mail items to be more profitable and competitive. EIF identified general correspondence to be the biggest headache, as claim packs were at least easily identifiable.

They needed to properly capture and date index correspondence, speed up scanning and routing of correspondence to correct files and case workers - in effect, to create a conveyor belt of mail which would be processed by software that would easily understand what it was after scanning.

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