MailManager

Back end ERP, CRM, Claim, Case and Loan processing systems are typically very poor at handling multiple streams and channels of information. Documents, faxes and emails especially cannot be handled unless manually input and then the audit trail and associated information is not managed well.

MailManager augments and improves your existing processes and works in conjunction with any existing system investment. It handles scanned paper mail, email & attachments, faxes, e-documents and even web forms all within a single workflow and user interface. In conjunction with a front end scanning and capture system, such as Kofax Capture, your information be automatically classified, business information extracted and exceptions routed to the right people & teams quickly, anywhere and at low cost.

The main benefits realised by MailManager are:

• Consolidates all incoming channels into a single flow.
• Better visibility and traceability of transactions.
• Improved and automatic audit trail records.
• Improved reporting of KPIs, SLAs and other process metrics.
• Improved customer service.
• Reduced process times.
• Lower exception handling costs.