Quadient Blog

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“Companies have tons and tons of data, but [success] isn’t about data collection, it’s about data management and insight.”

When discussing a company’s financial health, it’s important to consider how the business manages its expenses.

Step 1: Analysis

Countless research studies reaffirm the digital transformation imperative.

The way we bank has transformed over the past decade. The number of branches has fallen, while the growth of online banking shows no sign of slowing down.

Customer communications have evolved from a once-a-day delivery to a constant stream of physical and digital messages.

“To err is human…” – Alexander Pope

Its 8am, your team has already reached out to you on three different occasions, your main accounting system is down and you still don’t have full visibility into how many days outstanding your clie

Today, as the post-COVID landscape continues to take shape and new customer demands reveal themselves seemingly at every turn, businesses need to embrace digital CX.

The evolution from customer communications to the more comprehensive approach of customer experience m

The evolution from customer communications to the more comprehensive approach of customer experience m

The pandemic continues to be felt in substantial ways. Companies large and small are confronting significant market forces that have impacted how they interact with customers.

A properly executed living customer journey map is a valuable and versatile tool.

Across organisations, large and small, digital transformation emerged as a top business priority in 2021. And its importance continues to grow.

A Guest Blog by Adam Firbank of British Gas

Over the past several weeks, we have seen the sanctions imposed on Russia over the invasion of Ukraine impact the energy market.

If you missed our recent webinar on the State and Print and Mail Outsourcing featuring Kaspar Roos CEO and Founder of Aspire you can still

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution.

As fans of CCM or CX, you may have read about the launch of Quadient’s Impress solution for Small and Medium Businesses (SMB.) If you haven’t, 

ESTIMATED READING TIME: 3 MINUTES

It’s not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. – Charles Darwin 

Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insu

Originally published by B&T 

Consumer technology has heralded a new age; the age of the customer is here, and this is shifting the balance of power.